Team Lead-Licensed - Behavioral Health OUTREACH 184
Founded in 1965, Telecare is a rapidly growing mental health care company dedicated to making a difference for our clients, the community, and our employees. We offer an array of mental health services to adults with serious mental illness. We partner with public sector entities and behavioral health organizations and have over 122 programs and over 3,510 employees across the country. And we're growing all the time! When you work at Telecare, you help to empower thousands of individuals every day in their journeys of recovery.
Telecare In-Home Outreach Team (IHOT) is an innovative service in 3 regions of San Diego County (Central, South, and East). The program has 4 mobile teams providing in-home outreach to adults with serious mental illness and their families regardless of insurance. IHOT serves 240-300 adults per year with serious mental illness (SMI). At IHOT, our staff focuses on relationship and rapport building, with the ultimate goal of linking our participants to the services which they had initially refused.
Employment Status: Full-Time
Under direct supervision of the Clinical Director/Administrator, this entry-level licensed management position supervises multidisciplinary teams, coordinates service needs, and collaborates with other services and agencies. Completes assessments and determines the appropriate level of services for new members.
One (1) year of experience in a mental health setting
Licensed mental health professional as confirmed by state regulatory/licensing board (e.g., LCSW, MFT) from the state of operation
One (1) year supervisory experience or supervisory training within six (6) months of employment
Sensitivity to multi-cultural populations and issues
Must be at least 18 years of age
Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on the date of employment or within 60 days of employment and maintain current certification throughout employment
All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification.Position requires driving, valid driver license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply.
Outpatient clinic or community mental health service with two (2) years of direct clinical service
Experience providing intensive case management and/or intensive community supports using psychiatric rehabilitation concepts
Two (2) years of supervision post masters experience in a behavioral health setting
Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with internal and external stakeholders
Functions as service plan supervisor for the team; ensures coordination of clinical and administrative team functions including scheduling of staff and members served
Directs day-to-day clinical/administrative operations of the assigned team, ensuring all members served receive services as indicated in their treatment plan
Oversees and monitors the accuracy of medical records
Safeguards member confidentiality
Promotes a high involvement culture by exhibiting the ability to align the team around common objectives to ensure contract outcomes, ACT fidelity, and organizational standards are met and maintained
Ensures staff documentation, assessments, and paperwork meet federal, state, county, and organizational standards and timelines
Uses person-centered approaches and can supervise others in their use
Understands payer documentation requirements and can supervise others to meet these requirements
Develops, updates, and implements individual service plans
Partners with leadership to identify and mitigate risk, and to improve care
Abides by established policies, procedures, and standards of care in accordance with published ACT Standards
Provides consistent supervision, including support, feedback, clinical consultation, and clear expectations for meeting job standards and promotion of professional growth
Tracks, maintains, and ensures compliance with contract expectations and outcomes
Establishes strong customer and community relations
If employed at Outpatient program, must evade members served in the event of assaultive behavior and pass assault crisis/crisis prevention training
Duties and responsibilities may be added, deleted, and/or changed at the discretion of management.
Position requires transporting Members in own personal vehicle(acceptable driving record and vehicle inspection for safety)
Ability to work effectively as a member of a multidisciplinary team
Clinical philosophy and administrative practices must align with and promote Telecare recovery beliefs, mission, and vision
Ability to train, empower, and lead staff to embody above elements in daily interactions with colleagues, members served, and other service providers
Thorough understanding of the rights of members served and related legal processes
Effective written and verbal communication
Ability to assess safety risks
Excellent driving skills
Ability to easily build rapport
Within three (3) months of employment, the ability to apply financial requirements for billing and learn billing codes
Ability to audit progress notes and treatment plan for payer compliance and quality
Familiarity with stages of change and motivational interviewing
Within three (3) months, the ability to apply strength based supervision
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to reach, twist, bend, squat, kneel and lift and carry items weighing 25 pounds or less as well as to frequently sit, stand, walk, push, pull, and do simple and power grasping and to occasionally drive.