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Lead Social Services Assistant
The Lead Social Services Assistant (LSSA) works within the Veterans Crisis Line (VCL) call center and provides team consultation to Social Services Assistants (SSA) whose main function is to assist in implementing triage telephone services to callers from around the world and coordinate care. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members, and their family members. Duties include, but are not limited to: Functions as the point of contact for coordination and guidance of the SSA team. Works closely with the Supervisory Social Service Assistants, SSA Silent Monitors/Trainers, and Health Science Specialists (HSS). Provides guidance on dispatch of emergency services, how to locate callers in danger, and ensure
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