Incumbent will work in cooperative collaboration with other team members and with professionals, volunteers and others in VA facilities and community agencies to help Veterans recognize and resolve their problems and needs. The counseling and therapeutic services provided by the Vet Center Call Center range from routine to complex and include but not limited to suicide prevention, crisis intervention, short- and long-term treatment with clients exhibiting post-traumatic stress disorder. The incumbent is a part of the Readjustment Counseling Service's Call Center, located in Lakewood, CO. The 24-hour, 7 day a week, 365 day a year service is aimed at connecting Veteran callers to a caring, qualified VA Readjustment Counseling Therapists who provides highly developed evidence based crisis intervention services to assist with any immediate crisis a Veteran or service recipient may be experiencing. As a Supervisory Social Worker Incumbent will work in cooperative collaboration with other team members and with professionals, paraprofessionals, volunteers and others in VA facilities and community agencies to help veterans recognize and resolve their problems and needs. The counseling and therapeutic services provided by the Vet Center Call center range from routine to complex and include suicide prevention, crisis intervention, short- and long-term treatment with clients exhibiting post-traumatic stress disorder, other psychiatric disorders and/or readjustment problems. Clients encountered and problems exhibited necessitates a variety of psychological, rehabilitation, social work, counseling and mental health techniques including, but not limited to, individual, group, conjoint, vocational, educational, substance abuse and readjustment counseling. Ensure the delivery of evidence based practices in suicide prevention and crisis intervention at the national and international level for Veterans and associated service recipients of the Vet Center Call Center (VCCC). Provide customer service to a variety of recipients from the call center from within the U.S. or any global area particularly those overseas at military bases and installations. The incumbent conducts interviews and counselings with clients and provides social/psychological assessment and treatment to clients. Refers clients to other programs and professionals. Refers cases requiring outpatient or inpatient treatment to the VA Medical Center or Outpatient Clinic or appropriate referral services. The incumbent is responsible for establishing, maintaining and conducting outreach activities with veterans, community and service organizations, business and industry, professionals and the public. Organizes both VA and non-VA resources and community services on behalf of veterans. Provides psycho-diagnostic testing and psychological assessment to those clients who display clinically severe or unusual psychological disturbances. Personally conducts other client treatment; individual, group, conjoint and family therapy; biofeedback; relaxation training and other therapeutic intervention strategies. Participates in conjoint emergency treatment with medical facility mental health personnel. Develop and maintain understanding and working agreements with other organizations and individuals sharing responsibility for the welfare of these citizens in the same geographical area. Provide direct social work intervention involving serious and complicated problems frequently encountered by veterans and their families or significant others. Emphasize the development of collaborative efforts among a variety of community resources in effort to resolve these problems. Provide indirect services to target groups through advocacy work and negotiations with other service agencies. The incumbent's primary responsibility is to provide clinical and administrative leadership, management and supervision of all Call Center staff and all other professional, paraprofessional and nonprofessional staff assigned to work at the Call Center and to plan, develop, implement, coordinate, monitor and evaluate all treatment services of the Call Center. Performs administrative and personnel management function relative to staff supervised. Establish guidelines and performance expectations for staff, which are clearly communicated through the formal employee performance management system. Observe workers' performance; demonstrate and conduct work performance critiques. Resolve informal complaints and grievances. Develop work improvement plans, recommending personnel actions as necessary. Provides advice and counsel to workers related to work and administrative matters. Effects disciplinary measures as appropriate to the authority delegated in this area. Review and approve or time and leave authorization for all Vet Center staff. Assure that subordinates are trained and fully comply with the provisions of the safety regulations. Incumbent is responsible for furthering the goals of equal employment opportunity (EEO) by taking positive steps to assure the accomplishment of affirmative action objectives and by adhering to nondiscriminatory employment practices. Perform other duties as assigned. Work Schedule: This position requires shift work. THIS POSITION IS A NIGHT SHIFT POSITION. Monday through Friday - 8:00pm - 4:30am. To accommodate coverage occasional flexibility in tours, weekends and holidays are required.
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.