OUR MISSION: To fulfill President Lincoln's promise - "To care for him who shall have borne the battle and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans? If you are not a current, permanent VA employee nationwide, you should apply to IM-11091751-21-RF. The Social Worker Patient Advocate is assigned to the Office of Public Affairs and Veteran Engagement under the Medical center Director as Patient Advocate at the Oscar G. Johnson VA Medical Center as well as at the seven community outpatient clinics. Patient advocate will cover Outpatient, Inpatient, and Behavioral Health services. The incumbent provides patient advocate services to veterans and families, consultations to other services and to the community, and educations of patients, families, and hospital staff to seek solutions to problems, concerns and unresolved needs utilizing the Patient Advocate Tracking System (PATS). Major Duties: The individual works with health care providers and administrative personnel throughout the facility to prevent and resolve complaints or concerns from patients and their family members. Promote staffs' understanding and support for patients' rights and resolving the issue. Represents management in safeguarding and ensuring ethical, statutory, and constitutional rights of patients. Assure that patient's responsibilities are well understood. Presents/interprets the facility mission, policies, procedures and available resources/services to the patient and presents the patients' position, opinions and needs to appropriate staff and management. Help patients and families cope with the crisis of illness. Performs case finding functions and outreach, identifying and screening patients for patient advocate needs. Acts on behalf of management to resolve issues, expedite services, or implement necessary corrective measures within established facility policies, and where appropriate, through committee participation. Receives complaints and concerns from patients or from individuals on behalf of patients. Provides crisis intervention services, seeking to address the cause as well as the presenting complaint, coordinates family conferences and serves as liaison to family members. Establishes and maintains effective relationships with veterans and their families. Work Schedule: Monday-Friday, 8:00am-4:30pm. Financial Disclosure Report: Not required
Internal Number: 598670900
About Veterans Affairs, Veterans Health Administration
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.