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Northeast Georgia Health System
Gainesville, Georgia
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Readjustment Counseling Technician
The primary functions of the Readjustment Counseling Technician (RCT) includes providing direct and comprehensive telephone support for veterans, veteran family members, concerned citizens and community leaders with regard to readjustment counseling and related veteran issues and concerns. Uses questionnaires or other identified assessment tools to assess emotional, functional, and/or psychological conditions. Answers phones at Combat Call Center and determines the identity emergent needs, and any additional needs of the caller. Capable of talking the caller down, provide a warm hand off to someone else or provide contact information for programs and services (i.e., medical, clinical benefits or community resources). Shares VA Readjustment Counseling Benefits with Veterans and family memb
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