Career Center

Overview

ISBH is a successful and growing organization with programs and services focused on the development of a full local system of care that meets the needs of all in the communities we serve. A few of our services include community based behavioral health, prevention services, OhioRISE, a youth residential center, counseling, behavioral health medicine, housing, and harm reduction programming. ISBH has a $58M budget and provides services in 21 counties primarily in southeast and central Ohio. ISBH employs close to 600 individuals across the region and provides support to more than 12,000 individuals. The organization has an executive team of five that includes the CEO, COO, CFO, CHRO, and the CCDO. The executive team also works closely and collaborative with all Managing Directors and other leadership positions in a Cross Functional Collaborative Team Model.

Over the past several years, ISBH has evolved from a more traditional non-profit culture, to a more accountable, metric driven, business culture. They have done this without compromising their leadership values of modeling personal well-being, lifting employees up, collaboration, communication, and leading change supportive of strategic initiatives. They are passionate about their work, leveraging their internal strengths and efficiencies to better help the populations they serve. The organization boasts a strong executive team, and the new COO will further strengthen the team.

Why Join ISBH in this Position?

This position is an outstanding opportunity for the right COO candidate because:

• They will be joining a successful organization at a time of growth where they can make a major impact.
• They will be challenged to keep up with, and stay ahead of, the continued rapid growth of the organization.
• The culture is a highly collaborative work environment that supports work life balance.
• They will report directly to the CEO as a key strategic partner/advisor.
• They will be joining an organization that positively impacts thousands of people in need.
• The organization is looking for someone who wants a long-term career at ISBH.
• There is a successful team in place across operations who are excited for the new COO to enhance and elevate the performance of the team.

Position Responsibilities

• Provides day-to-day leadership to foster a culture of accountability, care, and excellence that aligns with organizational values.
• Drives the organization to achieve a range of operating efficiencies including service quality, financial stability, and sustained adaptation to the external healthcare environment.
• Responsible for participating in the planning and implementation of initiatives that carry out the strategic priorities of the organization and translates vision, mission, and strategy into operational tactics to build organizational support and infrastructure.
• Direct the building and implementation, and provide ongoing oversight of the organization's systems, processes, workflows, and procedures.
• Ensure that organizational projects and initiatives meet objectives on time and on budget by increasing employee adoption and usage, equipping people to adopt and use changes to business processes, systems and technology, job roles, organization structures, and more.
• Lead operational areas in the integration of programs and alignment of strategy that improve efficiency and quality of services.
• Evaluates and analyzes data related to clinical, financial, and operational performance, identifying trends and issues, facilitating the development of timely action plans toward performance improvement.
• Identify, develop, and implement new programs and services that meet the needs of our clients and communities utilizing cross-functional collaboration and development of proforma's for proposed new programs and/or services.
• Explore, develop, or enhance new and unique revenue and funding streams to support sustainability of the organization.
• Negotiate contracts with third-party payors and other agencies and lead the design of value-based reimbursement strategies.
• Ensure compliance with all regulatory agencies governing Medicare, Medicaid and managed care services related to all the programs and the rules of all national, state, regulations, certifications, licensing and accreditation requirements by continually monitoring the organization's service delivery, core business functions and initiating changes as required.
• Review and monitor local, regional and national affairs, policies, and legislation affecting behavioral health care as well as associated programs and provide advocacy to impact future changes.
• Directly supervises operations team members as assigned.
• Measures and reports effectiveness of programs, services, and operations.
• Maintains necessary documentation, participates in program evaluation.
• Lead the organization’s efforts to achieve and maintain National Committee for Quality Assurance (NCQA) accreditation and Certified Community Behavioral Health Center certification.
• Appointed as Clients Rights Officer to ensure a high level of satisfaction among persons served.
• Carries out leadership responsibilities as requested by the CEO, including representing the organization at external meetings, preparing and making presentations to the Board of Directors or other stakeholders.
• Other duties as assigned.

Skills and Personal Traits Needed for Success

• Excellent interpersonal skills. A demonstrated track record of working in and supporting a collaborative environment.
• Exceptional leadership and communication skills, with an ability to develop and foster strong relationships with internal and external stakeholders.
• Demonstrated ability to discuss program models as well as outcomes and metrics with the Board of Directors. Being concise and building positive and trusting relationships with the Board.
• Intellectually curious. Dynamic change agent capable of initiating and influencing accelerated evolution in support of aggressive organization objectives.
• Trusted and Respected Leader: Must exhibit the skills and expertise to position himself or herself as a valuable resource, someone who is trusted and respected throughout the organization and the community.
• Self-confidence and Leadership: The COO must have the confidence in his or her ability to get the job done through persuasion and persistence in addition to direct authority. This will require flexibility, determination, excellent judgement, and strong leadership skills.
• Intellectually Proactive: Must be proactive seeking out problems and opportunities that are either unnoticed or simply not being pursued currently.
• Directness: The successful candidate will need to be strong and direct in communicating their views to the CEO and other key management when their analysis shows a differing decision to be optimal.
• Hands-on: Must be a hands-on leader that gets out of the office and interacts with employees and stakeholders. Must be visible and have the inclination and ability to assume responsibility when needed to fill gaps and drive the organization forward.
• Independent and self-motivated: Must be self-motivated, driven, and hard-working, able to function largely on his or her own with minimal day-to-day direction from the CEO.
• Strategic thinker: Must be able to engage in strategic-thinking and planning and be inclined towards a broad management view of the organization.
• Sound judgment: Must make timely and thoughtful decisions; readily understand complex issues and develop practical solutions that effectively address problems.
• Results orientation: Aligns resources to accomplish key objectives; assigns clear accountability for important objectives, holds people accountable for achieving commitments.
• Highly analytical with the ability to tell the story based on the data and analytics.
• Strong problem-solving abilities. Able to solve problems and deal with a variety of variables in situations where only limited standardization exists. Able to analyze risks and take appropriate action.
• Ethical: Acts in accordance with stated values, follows through on promises and use ethical considerations to guide decisions and actions.

Position Requirements

• Bachelor’s degree in Health Care Administration, Business Administration, Public Administration or related field required. Master’s degree preferred.
• Clinical licensure (LISW, LPPCC, IMFT, RN, Psy D., or similar) preferred.
• Demonstrated leadership that supports diversity, equity and inclusion within the organizational culture.
• 10+ years of progressive leadership in a complex organization inclusive of three years of executive level leadership experience.
• Experience managing an operating budget of 15M+.
• Demonstrated knowledge of and appreciation for mission-based, non-profit organizations
• Proven record of active community engagement and leadership
• Success in the areas of strategic planning, coalition building (both internal and external), organizational capacity building, and financial management
• Able to effectively communicate through verbal/written expression.
• Exemplary record of team development in an inclusive environment that promotes cultural competency.
• Ability to make sound decisions in emergent situations and to provide support for those involved.
• Knowledgeable in healthcare claims processing.
• Experience working with numerous healthcare reimbursement strategies including but not limited to value-based reimbursement strategies and IV-E funding strategies.
• Experience managing Federal grant funding (SAMHSA, HRSA) as well as Federal or state contracting.
• Broad knowledge of community service systems and comfortable with mediation process.
• Must be able to operate in an Internet-based, automated office environment.

About Integrated Services for Behavioral Health

Integrated Services for Behavioral Health (ISBH) is a community-minded, forward-thinking behavioral health organization coming alongside people on their road to health and well-being. ISBH believes that the health and well-being of ALL is dependent on equitable access to high quality, affirming resources such as healthcare, education, employment, transportation, and safe and affordable housing. Our ISBH team provides care to individuals and families in their homes and communities, connecting those served to resources needed on their personal path to well-being. At ISBH believe deeply in deeply in the wisdom and value of those who serve on our team with lived experience. ISBH serves Southeastern and Central Ohio with a wide array of behavioral health services and supports. We work closely with local and state partners to promote healthy people and strong communities. All services are designed collaboratively and personalized with those we serve. Our Mission, Vision, and Values Our Mission: Delivering exceptional care through connection. Our Vision: Healthy people. Strong communities. Our Values: Dignity: We meet people where they are on their journey with respect and hope. ... Collaboration: We listen to understand and ask how we can best support the people and communities we serve. Wellbeing: We are inclusive; we celebrate one another’s strengths, and we support one another in being well. Excellence: We demand high-quality care for those we serve and are a leader in how we care for one another as a team. Innovation: We deeply value diversity of thought and experience, knowing it is what inspires us to stretch past where we are and reach toward what we know is possible. To learn more about ISBH, go to https://isbh.org/

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Connections working at Integrated Services for Behavioral Health